Dedicated IT professional experienced at putting out fires and restoring calm to the workplace. Deep love of coffee.
Maintain systems across multiple platforms and perform required upgrades on a continued basis within budget and on parity with contemporary standards.
Proven ability to lead and manage a wide variety of live events and development projects in team and independent situations.
Streamline assistance for clients by creating video tutorials and documentation enabling asynchronous support while also being able to help customers in real time.
- Reinforced enterprise level and industry standard HIPAA compliant protocols across all company SAAS platforms.- Restructured IT vendor associations and contracts to better leverage ROI for a startup company which now had senior IT management.- Managed multiple projects in shift to new Telemedicine platform involving integration of EMR, our website and transition from previous telemedicine product to new, modern solution.- Implemented Mobile Device Management (MDM) with Microsoft Endpoint Protection and deployed Azure compliance policies throughout organization.
- Managed company website and other communication platforms.
- Created new onboarding and offboarding procedures for growing staff in conjunction with HR department.
- Managed high-profile public facing projects as well as internal, multi-departmental endeavors resulting in on-time, on-target, and successfully within budget results throughout tenure.- Provided an ongoing Level 3 escalation point of support for necessary continued seamless 24/7 operations within the organization.- Scaling of technology infrastructure for PM Pediatrics from small business to enterprise level as company grew from 17 to 76 locations nationwide. Now a Juniper network consisting of 1000+ Windows workstations, 700+ managed iPads, a flexible VDI environment, and RingCentral phone solution.- Implemented Mobile Device Management (MDM) with Microsoft Endpoint Protection and deployed Azure compliance policies throughout organization when moving from terminal server based to more modern Azure AD environment.
- Served in role of team technical lead, both working with vendors on AV solution deployments across our facilities as well as production lead of live events (Pediatric Urgent Care Conferences (2017-2020) and produced 300+ Continuing Education and Community Webinars.
- Managed and successfully deployed telemedicine solution for PM Pediatric Care on an accelerated timeline due to the public demand for these services at start of 2020 COVID-19 pandemic.
Promoted from prior position, expanding role to include these additional responsibilities:Directed purchasing decisions relating to technology infrastructure.
- Identified, designed and implemented technology solutions for a host of department needs including:--The in-house design and roll-out of a cross-campus electronic signage system.--Automated archival and backup for the growing library of photography and videography department assets.
--Led an initiative to level-up the audiovisual and video live streaming events utilizing industry standard solutions, enabling department to provide higher production values across the entire university.
Switched departments within university
- Oversaw daily support of enterprise-level CMS.- Developed several website revisions which were implemented by myself and the other members of the Interactive Media Team.Trained, supported and provided ongoing up to date documentation to a user pool of 200+ content editors.
Established systems and protocols to streamline support including CMS skills test, tutorial videos and content editors' newsletter.
- Provided IT infrastructure administration and support for department and staff.- Developed multiple website revisions for department with the continued objective of the streamlining of user experience and enhancing the department's growing multimedia content library.- Served in the role of Technical Lead/AV Producer for North American Jewish Day School Conference during tenure at the Institute.- Produced over 250 continuing education webinars for Institute staff and educational leaders in partnering organizations.
- Functioned in L2 Help Desk Associate capacity to support end users and assist the IT support team.- Implemented video conferencing solution for local and off-site staff.- Implemented video conferencing solution for local and off-site staff.- Served as administrator for inventory management system of company hardware and software.
Centralized backup solution for all staff workstations.
- Supported on-site and remote Help Desk services for 600+ employees.- Managed equipment hardware requisition needs and logged all requests in ticket tracking software.- Led planned decommissioning and upgrade project for the ensuing revamp across New York and Chicago locations for infrastructure upgrade project while providing a new automated solution for workstation imaging company-wide.
Martin Strazynski — martin@strazynski.com — (201) 897-2125